Customer Service at Georgia Tech
Message: (May 2009) The Governor's Office of Customer Service has a new message about the HELPFUL aspect of Customer Service. Please click here to view the PDF document. You can learn more at the Governor's Customer Service web site.
Message: (May 2009) The 2009 May message from the Governor's Office of Customer Service focuses on Customer Service: From Good to Great. Please click here to read the PDF communication!
Message: (March 2009) The 2009 March Newsletter from the Governor's Office of Customer Service is now available!(Read more -- PDF)...
Message: (November 2008) The Governor's Customer Service message for this fall focuses on "Whose Job Is It to Make a Difference?" (Read more -- PDF)...
News: October 21, 2008 - Georgia Tech won three honors in the 2008 Chancellor's Customer Service Excellence recognition program. Auxiliary Services received three awards: a Silver Medal went to Rosalind Meyers, Associate Vice President, for Leadership; a Silver Medal also went to Loren Sumerlin, the Student Center Operations Manager, in the Individual category; and Rosser Jones, a Stingerette driver, won Honorable Mention in the Individual category. Congratulations to our winners! Read more (External link)...
Message: (Spring 2008) The Governor's latest Customer Service message focuses on how to set goals and create action plans for customer service improvement projects...Read more....
News: March 5, 2008 - the Defining Customer Service (DCS) Certificate Program turns a year old! DCS is a GT-developed training program, comprised of classes taught by external experts from the Customer Care Institute and tailored for a university environment. In our first year, the program has had 46 sessions for 814 participants. 272 GT staff are enrolled in the certificate program, and 46 graduated last September! ...Learn more about DCS....
News: As of March 1, 2008, the Customer Service Champion for Georgia Tech is JulieAnne Williamson, Acting Executive Director of Organizational Development. JulieAnne's contact information is:
JulieAnne Williamson
julieanne@gatech.edu
404.894.1146 (main line)
404.894.0409 (fax)
Project Charge: On August 1, 2007, University System of Georgia (USG) Chancellor Erroll B. Davis Jr. asked the 38,000 faculty and staff employed by Georgia’s 35 public colleges and universities to provide faster, friendlier, more efficient service to the USG’s “customers,” including more than 270,000 students.
In coordination with Gov. Sonny Perdue’s launch of the state’s new “Customer Service Improvement Initiative” in which all state agencies have united in an effort to make Georgia the best-managed state in the country, Davis announced that every USG campus was poised to implement a plan for improving customer service beginning Aug. 1. ....Read more (External link)...
