Defining Customer Service
This certificate program has Required Courses and Elective Courses
Description
The Defining Customer Service certificate provides Georgia Tech staff enhanced training opportunities in the area of Customer Service. This enables Georgia Tech staff to provide the highest quality services to our community and improve the overall experience of faculty, staff, students and visitors. This is the first step in improving the services the Institute provides by making them faster, friendlier and easier, thereby making Georgia Tech a more welcoming and enjoyable place to learn and grow.
The Defining Customer Service curriculum includes four (4) required classes and two (2) electives. Participants may choose to complete all the classes within the program to earn the certificate, or attend selected classes of interest. Each required class will be offered several times throughout the year. Elective topics will be offered at least once annually. Additional offerings of required and elective classes will be made available if necessary.
Total Program Cost: $1300-$1550
(Please Note: Program cost determined by course selection).
Certification
Participants receive a certificate upon
completion of this curriculum.
- (CS) - Customer Service in Higher Education (Go to course description)
- (CS) - Driving Exceptional Customer Service Through Communication (Go to course description)
- (CS) - Effective Problem Solving in A Customer Care Environment (Go to course description)
- (CS) - Fundamentals of Customer Service (Go to course description)
- (CS) - Building Lasting Relationships - The Loyalty Effect (Go to course description)
- (CS) - Creating an Exceptional Service Environment by Exceeding Expectations (Go to course description)
- (CS) - Customer Loyalty Workshop (Go to course description)
- (CS) - Customer Service in a Diverse Work Environment (Go to course description)
- (CS) - Establishing Standards and Measurement (Go to course description)
- (MS-E) - Customer Service Skills for Managers (Go to course description)
- (MS-E) - Customer Service Skills for Managers of Technical Professionals (Go to course description)
- (OP) Customer Service with (Positive) Attitude (Go to course description)
- (OP) Dealing with Difficult People (Go to course description)
- The Disney Keys to Excellence (Go to course description)
Find an upcoming course on the Master Training Calendar